Dear Kroger,

I'm writing to let you know how fed up I am with your stores. I'm so tired of getting substandard service with the Kroger chain. Today was the straw that broke the camel's back. I don't need to chat with your cashiers. I'm sure they're very nice people, but if I want a best friend, I'll call one. I want the people that are ringing up my order to be paying attention to what they're doing NOT visiting with me or the bagger because the cashiers I've come in contact with lately, cannot handle talking and ringing up my order at the same time. Today I was at your Northville store in Northville, Michigan and the cashier was so busy chatting that she not only neglected to subtract my $3.89 coupon that was giving to her in a stack of about 5 (I caught THAT mistake) but when I got home, I realized that she ALSO neglected to subtract the $5.00 coupon I had for hair color that I gave her. So I called the store and the "manager" who took my call, didn't identify his name, I had to ask, and said the next time I'm in the area, just stop in and say something and I'll get the money. I find it hard to believe that your staff just hands out money to anyone who says they were shorted but whatever, I have the reciept, cashier's name, proof I bought the hair color and MY coupon that was never deducted, should have been in her drawer but the manager didn't seem at all concerned with that. This is only one of MANY issues I have with your chain. Your produce is terrible, it really is. I cannot believe a chain of your size has such crappy produce. I've been to 3 different stores and I have the same experience with your produce. Rotten strawberries, soft peppers, dried out onions, either totally green or over ripe bananas, lettuce that I would state my life on that was frozen prior to getting to the shelf, green tomatoes, etc. It goes rotten, and I'm NOT exaggerating within a couple days of buying it. It's absolutley ridiculous. Your produce buyer should be fired or made to buy it him/herself. I pay premium prices for your produce and I'm stopping today. I'm sorry that this will be viewed as just another pissed off customer because you really do need to make some changes. It takes a lot for me to actually take the time out of my busy schedule to complain, but today was it for me. I'm done.


This was emailed to their home office today by yours truly.

eta: Bob Saget! I forgot to bitch about the Sp.Ed baggers! Dammit!